redcanoes.ca

 1      What's the easiest and quickest way to make a purchase?

From our Giftstore add an item to cart then checkout to buy with your credit card, debit or Paypal.​

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 2     Is my payment secure?

Yes WIX is our web provider and uses advanced online encryption and fraud detection.

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 3     Do you accept other currencies?       

Currency of your choice will be converted to Canadian funds at payment.​

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 4    What about tax?

No additional taxes are charged.

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 5    How many days to ship?

SHIPPING GUIDELINES:

• Canada: approximately 1 week.

• USA: approximately 2 weeks.

• International: approximately 2 weeks.

 SHIPPED BY:

• Canada Post airmail/Expedited or UPS from Chelsea, Quebec. 

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 6    Will my purchase arrive before Christmas or for other celebrations?

RUSH SHIPPING GUIDELINES:

• Canadian addresses approximately 2-3 days

• USA addresses approximately 2-5 days

• International addresses approximately 1 -2 weeks ​

REQUEST RUSH QUOTE: Approximately $30 extra to send via UPS.

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 7    Do we accept returns?

We will arrange to ship you a replacement or refund for defective items within 30 days.  Contact 

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 8    How do video streaming and downloads work?

Our player is set for unlimited streaming for phone mobiles and computers. Before watching and/or purchasing a video you will be prompted to Signup. Please note only computers have the icon option to download the MP4 file (1GB takes approx an hour+). Phone Mobiles don't have the option to download.

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Both Windows and Mac computers come with built-in media players that can run MP4 files. Click on the MP4 file to open it with Windows Media Player (Windows) or QuickTime (Mac). 
Contact if you have problems please.

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 9   Do the DVD's work in all countries?       

 DVD players are designed to be multi-region so play North America dvds too. If it doesn't play you need to unlock your remote control device.
 

REMOTE DIRECTIONS
Search phrase "unlock your DVD player to region free"  Enter player brand -select code - input code in your remote control to region "0" (region-free).

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10   Why is it called REDCANOES??       

The red canoe has become synonymous with Bill Mason 1929-1988, the author, artist, Academy award nominated film maker. Bill loved his red canoes and was rarely seen in anything else. So when it came time to create a website it seemed natural to name it redcanoes.ca. Although no longer with us Bill Mason passed along his passion for a creative career and the love of canoeing to his two children, Paul and Becky Mason and extended family!

Becky Mason
P.O. Box 1735
Chelsea, Quebec
J9B 1A1 Canada

Email: info@redcanoes.ca

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